Privacy Policy
Last updated: November 16, 2025
This Privacy Policy explains how Sandcastle Inc. collects, uses, and protects your information when you use Storybase.
1. Introduction
Sandcastle Inc. ("Company", "we", "us", or "our") operates the Storybase service ("Service"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Service.
2. Information We Collect
2.1 Personal Information
We may collect personal information that you provide directly to us, including:
- •Name and email address
- •Account credentials
- •Payment information (processed by third-party payment processors)
- •Profile information and preferences
- •Communication preferences
2.2 Content Information
We collect content you create using our Service, including:
- •Generated articles and content
- •Brand guidelines and messaging
- •Publishing preferences and settings
- •Domain configurations
2.3 Usage Information
We automatically collect information about your use of the Service, including:
- •Log data and usage patterns
- •Device information and IP addresses
- •Browser type and version
- •Pages visited and time spent
- •Feature usage and interactions
3. How We Use Your Information
We use the information we collect to:
- •Provide, maintain, and improve the Service
- •Process transactions and manage your account
- •Generate and deliver content as requested
- •Train and improve our AI models
- •Communicate with you about the Service
- •Detect and prevent fraud and abuse
- •Comply with legal obligations
4. AI Training and Data
Content you create using our Service may be used to train and improve our AI models and algorithms. This helps us provide better content generation capabilities. We will not use your content to train models for direct competitors without your explicit consent.
5. Information Sharing
We do not sell, trade, or otherwise transfer your personal information to third parties except:
- •With your explicit consent
- •To service providers who assist in operating our Service
- •To comply with legal obligations
- •To protect our rights and prevent fraud
- •In connection with a business transfer or acquisition
6. Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure.
7. Data Retention
We retain your personal information for as long as necessary to provide the Service and fulfill the purposes outlined in this Privacy Policy. We may retain certain information for longer periods for legal, regulatory, or business purposes.
8. Your Rights
Depending on your location, you may have the following rights:
- •Access to your personal information
- •Correction of inaccurate information
- •Deletion of your personal information
- •Portability of your data
- •Objection to processing
- •Withdrawal of consent
9. Cookies and Tracking
We use cookies and similar tracking technologies to enhance your experience, analyze usage patterns, and provide personalized content. You can control cookie settings through your browser preferences.
10. Third-Party Services
Our Service may integrate with third-party services. These services have their own privacy policies, and we are not responsible for their practices. We encourage you to review their privacy policies.
11. International Transfers
Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.
12. Children's Privacy
Our Service is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete such information.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. We encourage you to review this Privacy Policy periodically.
14. Contact Us
If you have any questions about this Privacy Policy or our privacy practices, please contact us at:
15. Data Protection Officer
For privacy-related inquiries, you can contact our Data Protection Officer at:
Email: dpo@sandcastle.inc